Order Status
How can I check the status of my order?
If you would like to check the status of your order, please contact us with your order number. We are able to provide updates from our logistics or purchasing team concerning the delivery schedule and any unexpected delays. If an item is marked as co
Can I change my delivery address after placing an order?
Yes, if you realize that the delivery address on your order is incorrect, we can assist you in changing it. Please get in touch with us as soon as possible, providing the correct address, and we will forward your request to our team to update it. Our
What should I do if I did not receive an order confirmation email?
If you have not received a confirmation email after placing an order, first check your spam or junk mail folder. If you still cannot find it, please contact us with your order details, and we will verify your order status and ensure the correct email
Can I change the delivery method after placing an order?
If you selected the wrong delivery method, such as in-store pickup instead of home delivery, we can change it for you. Contact us with your order number and the desired delivery address, and our team will adjust the shipping method. We will notify yo
Can I add items to an existing order?
To modify an existing order, such as adding more items, or choosing a different colour, please contact us as soon as possible - preferably before your original order has shipped. This way we can modify your order without adding any further charges.
What should I do if an item I want is out of stock?
If an item you wish to purchase is marked as "Temporarily Out Of Stock" or if you see a "pre-order" sticker, it means the item is either currently unavailable or awaiting new stock. We advise keeping an eye on our website for any updates regarding it
How can I get in touch with the Dunboyne team for assistance with my order?
If you need assistance with your order, we will forward your query to our Dunboyne team for them to assist you directly. Please ensure that you've provided your contact details, such as email and phone number, so they can get in touch with you. We st