General Questions
Can I request an on-site assessment for outdoor installations?
Yes, we can assist with on-site assessments for outdoor installations. These requests are typically forwarded to our commercial team, who will get in touch to discuss your requirements and coordinate a suitable time for an assessment. Please provide
Do you offer assembly and installation services for your products?
Yes, we offer assembly services for a variety of our products. The cost of assembly will vary depending on the type and size of the product, as well as your location relative to our Glen of the Downs Showroom. Please contact us with the specific prod
How can I include assembly with my purchase?
If you are interested in having assembly included with your purchase, please specify whether this is for a commercial or residential order, and provide details of the product you are interested in. This will allow our team to give you the best possib
What should I prepare before the assembly team arrives?
It is important to ensure that the ground where the product is to be assembled is level and ready. For some structures, like pergolas and greenhouses, you might need a firm base such as a concrete perimeter, as our team cannot alter the base on arriv
Can you send an assembly manual if it was lost or damaged?
If you have lost or damaged your assembly manual, please contact us with your order details. We will coordinate with the purchasing team to send you a copy of the manual to your provided email address. Additionally, many of our products have the asse