Returns
How can I return an item and get a refund?
To return an item, please contact us and we will coordinate with our logistics team to have it collected. Once the item is received back at our warehouse, we will process the refund as soon as possible. Please let us know if you have any further ques
How can I handle product concerns such as defects?
If you encounter any issues with our products, such as defects in a recently delivered pergola or veranda, we encourage you to provide us with photos illustrating the problem. This will help us assess the issue and assist you accordingly. We are comm
What should I do if I receive a damaged product?
If you receive a damaged product, please contact us with a detailed description of the issue, and if possible, include photos of the damage. We will get in touch with our logistics or warehouse department to address the issue and arrange for a soluti
What should I do if my product images are too large to upload?
If your attachment size exceeds our system's limit, please try sending the files in a different format or compressing them before emailing them to us. Our team can only proceed with your request once we receive and can view the images.
What should I do if I receive the wrong order?
If you receive an incorrect order, please provide the order details and we will forward your query to our logistics team. Please provide us with an image of the item you received to speed up the resolution process. They will contact you to resolve th