Outdoor Living

<p>If you receive a damaged product, please contact us with a detailed description of the issue, and if possible, include photos of the damage. We will get in touch with our logistics or warehouse department to address the issue and arrange for a solution or replacement.</p>

If you receive a damaged product, please contact us with a detailed description of the issue, and if possible, include photos of the damage. We will get in touch with our logistics or warehouse department to address the issue and arrange for a soluti

What should I do if I receive a damaged product?

Returns

How can I check the status of my order?

Can I change my delivery address after placing an order?

What should I do if I did not receive an order confirmation email?

Can I change the delivery method after placing an order?

Can I add items to an existing order?

What should I do if an item I want is out of stock?

How can I get in touch with the Dunboyne team for assistance with my order?

Order Status

How can I return an item and get a refund?

How can I handle product concerns such as defects?

What should I do if my product images are too large to upload?

What should I do if I receive the wrong order?

Can I get a discount code?

Do you offer discounts on your outdoor structures?

Discounts

Are furniture items customisable or can individual parts be purchased separately?

Can I purchase additional side tables for my outdoor furniture set?

How can I determine the correct parasol for my outdoor furniture set?

What materials are suitable for outdoor furniture in a seaside location?

The glass is broken on my table

Are your furniture cushions waterproof?

Garden Furniture

What information is needed to get a price quote for a structure?

How can I get a quote for a custom outdoor structure?

What sizes and customization options are available for verandas and pergolas?

Can I customize the size of the veranda or awning?

Can I customize a pergola with specific dimensions and materials?

Are your pergolas available for viewing in a physical store?

What is the difference between the Zeus Pergola and the Mirador Ares Pergola?

Garden Buildings

How can I order a sample of your fake grass?

Can I get artificial grass cut to a specific size?

How can I order custom sizes or unusual dimensions of artificial grass?

What type of artificial grass is suitable for play areas?

Artificial Grass

Can you supply a greenhouse with a side door?

Is it possible to view greenhouses in your Dunboyne location?

Greenhouses

Is the Liverpool bean bag chair made of fleece?

Can bean bags be customized with my own fabric?

Beanbags

How can I fix a branch to an artificial trunk?

Artificial Trees

Can your BBQs connect to a gas mains outlet?

Does the Beefeater Built-in BBQ use gas?

How can I troubleshoot ignition issues with my BBQ?

Barbecues

Is composite decking is suitable for a flat roof?

Composite Decking

Are your outdoor furniture covers waterproof or water-resistant?

How do I choose the right size cover for my outdoor furniture?

How do I ensure that my BBQ cover is the correct fit?

Covers

Do you supply hot tubs?

Do you supply brochures for your products?

Can I purchase ex-display models from your stores?

I can't make a selection on the website

Can I order replacement parts for my product?

General Questions

Product Information

Do you deliver furniture nationwide?

Do you deliver internationally?

How long does delivery take for orders?

What should I do if there is a delay in order delivery?

Can I request delivery at a specific time?

Is it possible to delay a delivery after placing an order?

How do I know when my pre-ordered item will be delivered?

Can I collect furniture from your store to avoid delivery fees?

Can I track my order once it's shipped?

Can you provide more details on international shipping?

Delivery Information

Is there an option to have items delivered and assembled at an additional cost?

Can I request an on-site assessment for outdoor installations?

Do you offer assembly and installation services for your products?

How can I include assembly with my purchase?

What should I prepare before the assembly team arrives?

Can you send an assembly manual if it was lost or damaged?

What is your policy for furniture assembly?

Do you offer repair services for rattan furniture?

Furniture Assembly

Do you provide installation services for outdoor structures?

Does my garden room require planning permission?

Do you offer installation services for pergolas?

Is there a charge for installing structures?

Garden Building Assembly

Do you provide installation services for artificial grass?

What do I need for installing artificial grass over different surfaces?

Artificial Grass Installation

Do you offer installation services for water features?

Water Feature Assembly

Assembly & Installation Information

Can I pay with Klarna?

Can I pay with multiple cards?

Do you accept payments by bank transfer?

Do you accept payment by cheque?

Can I use a One4All chip and pin card?

Are prices showing including VAT?

Payment Information

What are your showroom locations and opening hours?

Opening Hours

Do you have a showroom where I can view your products?

Showroom Information

What should I do if I receive a damaged product?Updated 3 months ago