Outdoor Living

It is important to ensure that the ground where the product is to be assembled is level and ready. For some structures, like pergolas and greenhouses, you might need a firm base such as a concrete perimeter, as our team cannot alter the base on arrival.Additionally, for certain products that involve electrical components, while we do not offer electrical installation, the products may be structured to allow electrical wiring post-assembly. Always ensure access for the assembly team is unhindered.We will be in touch before delivery of your item if we are arranging assembly for you to confirm the requirements for preparing the space for installation.

It is important to ensure that the ground where the product is to be assembled is level and ready. For some structures, like pergolas and greenhouses, you might need a firm base such as a concrete perimeter, as our team cannot alter the base on arriv

What should I prepare before the assembly team arrives?

Assembly & Installation Information

General Questions

How can I check the status of my order?

Can I change my delivery address after placing an order?

What should I do if I did not receive an order confirmation email?

Can I change the delivery method after placing an order?

Can I add items to an existing order?

What options are available if my desired item is out of stock?

What should I do if an item I want is out of stock?

How can I get in touch with the Dunboyne team for assistance with my order?

Order Status

How can I return an item and get a refund?

How can I handle product concerns such as defects?

What should I do if I receive a damaged product?

What should I do if my product images are too large to upload?

What should I do if I receive the wrong order?

Returns

Can I get a discount code?

Do you offer discounts on your outdoor structures?

Discounts

Are furniture items customisable or can individual parts be purchased separately?

Can I purchase additional side tables for my outdoor furniture set?

How can I determine the correct parasol for my outdoor furniture set?

What materials are suitable for outdoor furniture in a seaside location?

The glass is broekn on my table

Are your furniture cushions waterproof?

Garden Furniture

What information is needed to get a price quote for a structure?

What sizes and customization options are available for verandas and pergolas?

Can I customize the size of the veranda or awning?

Can I customize a pergola with specific dimensions and materials?

Are your pergolas available for viewing in a physical store?

What is the difference between the Zeus Pergola and the Mirador Ares Pergola?

Garden Buildings

How can I order a sample of your fake grass?

Can I get artificial grass cut to a specific size?

How can I order custom sizes or unusual dimensions of artificial grass?

What type of artificial grass is suitable for play areas?

Artificial Grass

Can you supply a greenhouse with a side door?

Is it possible to view greenhouses in your Dunboyne location?

Greenhouses

Is the Liverpool bean bag chair made of fleece?

Can bean bags be customized with my own fabric?

Beanbags

How can I fix branches to an artificial trunk?

Artificial Trees

Can your BBQs connect to a gas mains outlet?

Does the Beefeater Built-in BBQ use gas?

How can I troubleshoot ignition issues with my BBQ?

Barbecues

Is composite decking is suitable for a flat roof?

Composite Decking

Are your outdoor furniture covers waterproof or water-resistant?

How do I choose the right size cover for my outdoor furniture?

How do I ensure that my BBQ cover is the correct fit?

Covers

Do you supply hot tubs?

Do you supply brochures for your products?

Can I purchase ex-display models from your stores?

I can't make a selection on the website

Can I order replacement parts for my product?

Product Information

Do you deliver furniture nationwide?

Do you deliver internationally?

How long does delivery take for orders?

What should I do if there is a delay in order delivery?

Can I request delivery at a specific time?

Is it possible to delay a delivery after placing an order?

How do I know when my pre-ordered item will be delivered?

Can I collect furniture from your store to avoid delivery fees?

Can I track my order once it's shipped?

Delivery Information

Can I request an on-site assessment for outdoor installations?

Do you offer assembly and installation services for your products?

How can I include assembly with my purchase?

Can you send an assembly manual if it was lost or damaged?

What is your policy for furniture assembly?

Do you offer repair services for rattan furniture?

Furniture Assembly

Do you provide installation services for outdoor structures?

Does my garden room require planning permission?

Do you offer installation services for pergolas?

Is there a charge for installing structures?

Garden Building Assembly

Do you provide installation services for artificial grass?

What do I need for installing artificial grass over different surfaces?

Artificial Grass Installation

Do you offer installation services for water features?

Water Feature Assembly

Can I pay with Klarna?

Can I pay with multiple cards?

Do you accept payments by bank transfer?

Do you accept payment by cheque?

Can I use a One4All chip and pin card?

Are prices showing including VAT?

Payment Information

What are your showroom locations and opening hours?

Opening Hours

Do you have a showroom where I can view your products?

Showroom Information

What should I prepare before the assembly team arrives?Updated 3 months ago